SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheMall1 (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://themall1.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

T***a

6 Dec 2019

Verified Purchase

Glad to buy very, packed perfectly with care that the buyer was satisfied, most importantly. Therefore, the store recommend strongly, you will not regret it. the bag is super, looks expensive, the quality is good. there is no smell-if anyone is very interested. one to one with a photo. and they also say we have such bags worth $50. only cloth liner fushny, could at least black. But, it can be removed and OK. I think no one regretted who ordered

V***a

4 Dec 2019

The bag is just super, worth your money. Very satisfied. Keeps the shape and looks like leather. I advise!!!

A***a

3 Dec 2019

Cute. Came quickly. Packaging is not very, but in general norms. Thank you.

Customer

Delivery is super, all on time

N***a

28 Nov 2019

The bag came quickly in 10 days, the delivery is excellent thanks, the bag is good one only the handle is short, and so normal and the button is strong and not wrinkled thanks store good

A***

25 Nov 2019

The bag is very good. Does not have a special smell. Came quickly and was well packed

V***n

23 Nov 2019

Bag worthy, corresponds to the description, came for 19 days

V***s

21 Nov 2019

The quality is excellent. Chains look decent. Satisfied with the bag

E***a

20 Nov 2019

The handbag came quickly, about 2-3 weeks, there was no inflatable bag-I was afraid that everything was wrinkled, but it was competently packed with a roller, so without creases. very high quality, beautiful, leatherette tight, inside under the velour. With Bag, full set. In the Russian Frost a little blows)) but it's leatherette) everything is fine, very satisfied! thanks to the store!!

Great bag with fastest delivery ever on Ali! (Arrived in just 1.5 weeks to Europe) The bag looks really nice and good quality for the price you pay. The only thing was that the sews on the front could have been more accurate. But for the price I think it is excellent quality