SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheMall1 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://themall1.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice bag, well packed
Wonderful Bag, high quality, big, came well packed and smoothly. Loved
Came quickly, with a courier to the door, the bag is good, quality!
A huge SFOR store, for prompt delivery, the bag came earlier for 10 days) the quality is good, for such money and it is not a pity that you buy a bag for 12 thousand) and it's a pity to wear, and here on nature, to work) normally roomy) price and quality
Very quickly delivered by courier service. There is a small smell
Only 2,5 week delivery to Polish! Handbag divine! But less than the spodziewałam that barely fits A4. But and so worth❤️
I liked the bag, it corresponds to the description, odorless, slightly wrinkled on one side but not critical, I recommend the store.
Beautiful
Ordered 11.11 courier brought 20.11. Bag
The quality is excellent
Well stitched, the quality at this price is very good. The tablet and diary and a few female things lie perfectly. Now this is my main bag
Slight thinner than expected but it looks good. The price is good for the quality.
The bag did not wait long, I liked it, as in the photo.
Good item fast shipping
Handbag Super Workmanship Super Recommend sprzedawce
Goodly!!!
As narazie for this cene rewelka. Very pretty
Quality is good, sewn very neatly. Came quickly, in two weeks.
Handbag really pretty, looks much droższą. Lining some poor quality and handbag has a little strange smell, but it only cons. Long strap is adjustable. Delivery time sensational-came to me under two weeks from order. Recommend, is great!
Delivered quickly. The color is beautiful. In the photo lighter came out the bag.
I draw your attention: The bag does not close. There is no button or zipper on top. There's a pocket in the middle. Material, not leather, top smooth. The bag came for 14 days in Sochi, to the door by courier. In general, not even a bad option
About 90 days came this bags
Bag class!!! Delivery 9 days. Thank you very much to the store. Brought by courier to the house. I'm glad.
Handbag very good quality, well made, leisurely accommodates all need things and a little unnecessary too;) inside compartment closed by zipper. Delivery in 9 days. Highly recommend
All the bottom of the inventory, for the Taku, I definitely recommend!)
Bag super. I freeze in the same 2. shvi River. Without smell.
very nice, color is beautiful
There are only 5 stars if I would not put more the bag has outdone my spectative the perfect packaging comes apart from your plastic bag with a separate bag like a sack so you can protect it from dust its handles also prowoven with plastic and bag is Spectacular I don't know if it's leather or not but it looks like the seams unbeatable the truth that looks like a bag quite a few more expensive than it cost the very nice color the store immediately contact me a ten for the thank you and for putting some Paste has your zipper inside with two pocket to secure mobile wallet etc the only thing if you had a clip to having closed the bag would already be the cane but that can be put by very little just saying that it recommend 100x100 I am delighted Thank you seller congratulations
Super handbag, very well made, only for you you would be the fault is lining inside, which is made of not very good material. While the same handbag is extra, size also great, because holds all the most important things. As most recommended!
The bag is roomy, the color is beautiful. Inside there is a pocket with a zipper. The only thing that does not have enough buttons on top-it does not close. For super long delivery I shoot the star. All delivery terms are out. Packed perfectly
Thank you very much to the store for the quality goods. Just did not expect that for such money a good product will come. The seams are neat, odorless. Buy, will not regret
Super!!!
The bag is excellent. I'm happy. The seams are even, the quality is excellent. Seller Special Thanks
The bag came quickly, the quality is good. A4 size fits well into the bag, does not look big. In general, the bag is very good.
The bag and very good, charming and beautiful. Loved the product. Will buy more!
The bag is the perfect size. Not big, not small. Threads do not stick out, the smell for the day faded. A4 format folder is placed.
Delivery in 14 days for Polish. recommend. Handbag sliczne and good jakosci
Thank you very much to the store! The product was delivered straight home by courier, I recommend to everyone at 5 stars!
Elegant handbag, good size, pink color is pleasant. delivery month to Belarus. I recommend from the bottom. Track tracked
Very beautiful and good quality material! Delivery to Brazil with 15 days
Track tracked, its money is worth, small handbag