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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Not very pleasant smell, I hope to fade quickly.
Thank you very much. Very rich look. Super
I love it.
Clutch received in three weeks, quickly. And beautiful! The front side is glued with large pebbles, the second side is glossy. Thank you store!!
Very beautiful clutch. My wife liked it. The quality is excellent. True delivery to Ukraine 2 months through ukrposta.
Great bag
very nice bags, very pleased. Took a little long for delivery but they are fabulous and I'm very pleased.
It's very nice. It fits the description. Very good size. With chain and a gift comb came. It's taken 12 days to arrive. I recommend it.
Awesome clutch! sparkles very beautiful! delivery 2 weeks to Smolensk! track tracked all the way. i recommend to buy!
Excellent, thank you store! Very fast delivery!
Bag fire. I'm very happy. Delivery week. The quality is excellent. Includes 2 chains of different length. The castle is very tight, at first could not even open, but it's good. Recommend!!! Thank you very much to the store!!!
A wonderful clutch-size is just what you need for an evening promenade)) delivery is quite fast-the goods are very satisfied!! Thank you store!
Delivery is very fast 30 days. The clutch is very cute. Corresponds to the description. Packed well. All pebbles are in place.
Just like the picture! Great and sturdy quality. Oh and it does come with a chain strap which I also love!