SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheMall1 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://themall1.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More Beautiful than I thought and fast shipping. Bought it as a gift for a friend but I want one myself in silver and gold. Gorgeous bag. I love it. Ordered on the 22 November and it arrived on the 4th December. 1week, 4days. Will buy again
Super nice. When it gives the light the Stones shine a lot. It comes with two chains, one short and one longer. Nice detail. Thank you.
Beautiful, I loved them
Looks very noble, totally satisfied, fast Delivery
Clutch Super! I'm delighted, thanks to the store
According to the photo from the reviews, it seemed to me that the reverse side is metal, but it is covered with cloth. The quality is the highest, the seams are neat, the Stones do not fall asleep and do not smear
It is too beautiful but there delivery late provide a month in advance
Delighted with my purchase, similar to photos and my expectations. Very good value for money
A good handbag on one side glitters on the other no
Very beautiful
Beautiful she shines as I love her
This bag deserves 10 stars. :) It's beautiful. The quality-price ratio is unbeatable. If it were of some known and expensive brand, some people would surely pay 300 € or more for it. It's very well finished though the bright ones are on a thick layer of glue, but still the result, the look, it's fine. I find the size perfect too: the phone, the keys, a wallet and some object fit perfectly. It's very comfortable. I only have praise for this bag. It shines a lot, makes a lovely set of lights. Multiply the beauty of the x10 bag because the photographs do not fully reflect how beautiful it is. They won't regret buying it, sure, they'll love it. Fast shipping, arrived intact but should protect it better. Thanks to the store.
Soo beautiful!!!
The store sent a black clutch instead of gray. The dispute did not open. The clutch is beautiful, there are no complaints about the quality, it looks impressive. And still somehow sad from what was waiting for another clutch ((
Super recommended bag. I took the color gray, although it looks very black, which i love, but keep it in mind when choosing. From behind it is plain black as seen in the photo. It's hard to open, it's going pretty hard. Bring two handles, one more shortie and one longer. It gives me the feeling that the perlitas are going to fall off. We'll see in time. It took 15 days, super good.