SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheMall1 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://themall1.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the cutest purse I've ever paid for. Every time I take it out I get so many compliments, everyone loves it. The best part is that the phone actually works perfectly. My order came super fast (1 week to Ontario, Canada) and I love it so much I'm gonna buy one for my mom and friends. 10/10 would recommend you guys buy this. Especially as a gift, whoever you get this for will love it
5*****
Very realistic! The bag came pretty quickly and it’s very nice quality I love it!!
Beautiful! Received in 7 days! It sounds great and even has a volumen button
So cute and works amazing!! Plug it into your phone and you can use the headset
it's so cute in person, i love it omg. i actually didn't realize when i ordered it that the phone part is detachable and a working speaker?? the speaker sucks lol but i wasn't even expecting a speaker so it was still a pleasant surprise. anyway the bag is super cute, the quality holds up
It’s amazing!! I’m so happy and it arrived so fast!
Best Sellet Ever! I had a problem BUT this great Seller fix it right a way and my Daughter Love her gift because of you! thank you much! BEST Seller so far... Order here, you will be very happy! Ordering much stuff now.
It’s so cute!! Shipping took a while but it came and it’s in good condition!
It's beautiful and it really works. You can turn up and down the volume of the call, although when they call you, the device doesn't ring, but your phone. Thank you very much. It's great, it came very fast.
SO CUTE AND PERFECT
looks like photos
Very happy with the article. Excellent quality. It is rain resistant. Nice finishes. It's beautiful. I've always wanted one like that. The phone works perfectly. You hear it well and they listen to you well on calls. It's perfect. I hope it lasts so long because I love it.
Woow! This bag is sooo amazing. The store packed it very well. It even came with a dustbag. I will defenitly buy here again!!!
look just like picture love it