SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheMall1 (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://themall1.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

G***g

5 Dec 2019

Verified Purchase

Ordered 11.11, she arrived 05.12. Externally cute. Zippers are good. Lining, as if from paper, well, very rustling!!!

S***s

25 Nov 2019

Handbag liked, packed was good, the only negative-smell and long delivery, I recommend!

Customer

15 Nov 2019

Very nice bag

T***k

13 Nov 2019

In Belarus came in 3 weeks. Description meets the requirements. In nutrey there is a small Kapron on the lock. I'm left davolna. Thank you store

L***a

Reached 2 weeks to the Kemerovo region, Novokuznetsk It's okay.

K***k

8 Nov 2019

Bag liked, sewn neatly, no smell, locks working

5 Nov 2019

The bag is cool, everything is qualitatively done-let's see how long it will last! Inside the lining is very cheap-all crunches-but this is understandable for such a price (with a coupon discount for 618 p took). Quite roomy notebooks, books and A4 documents will come in, only the folder will not enter. Came for 10 days in Nizhny Novgorod. Seller recommend))

A***a

Hello, it came in 2 weeks, this is the fastest delivery for my practice on Alika. More info:» The bag is cool, but the lining is so cheap shit, it rubs like foil and the smell from the bag is just a kapets, even the eyes cut.» I will wear it, from the side it looks cool. in short for such monetary norms! thank you store!

E***a

4 Nov 2019

The bag came quickly)) thanks to the store!

I***h

29 Oct 2019

Good quality and fast delivery

M***a

28 Oct 2019

Super handbag. Recommend

K***a

26 Oct 2019

Excellent bag for your money, for a long time I wanted such a roomy, but not huge in size. All the accessories are made qualitatively, the locks work without complaints. The skin color is not gray, rather, black or dark brown, but I like it) the smell is small, but I already pulled out on the balcony to ventilate. The parcel was a month (which is strange, because the previous orders are a maximum of 3 weeks), the track was tracked in the Ali app. special thanks to the store for the communication, because I was worried that the parcel was somewhere lost/delayed, he comforted)) I recommend to buy!